ISO 9000:2015 pdf free.Quality management systems – Fundamentals and vocabulary. ISO 9000 describes the fundamental concepts and principles of quality management which are universally applicable to the following: • — organizations seeking sustained success through the implementation of a quality management system: • — customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements; • — organizations seeking confidence in their supply chain that product and service requirements will be met; • — organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management: • — organizations performing conformity assessments against the requirements of ISO 9001; • — providers of training, assessment or advice in quality management; • — developers of related standards. This International Standard specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISOITC 176. Only informative sections of standards are publicly available. To view the full content, you will need to purchase the standard by clicking on the “Buy” button. 3 Terms and definitions 3.1 Terms related to person or people 3.1.1 top management person or group of people who directs and controls…