ISO 9000:2015 pdf free.Quality management systems – Fundamentals and vocabulary.
ISO 9000 describes the fundamental concepts and principles of quality management which are universally applicable to the following:
• — organizations seeking sustained success through the implementation of a quality management system:
• — customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements;
• — organizations seeking confidence in their supply chain that product and service requirements will be met;
• — organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management:
• — organizations performing conformity assessments against the requirements of
ISO 9001;
• — providers of training, assessment or advice in quality management;
• — developers of related standards.
This International Standard specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISOITC 176. Only informative sections of standards are publicly available. To view the full content,
you will need to purchase the standard by clicking on the “Buy” button.
3 Terms and definitions
3.1 Terms related to person or people
3.1.1 top management person or group of people who directs and controls an organization (3.2.1) at the highest level
Note 1 to entry: Top management has the power to delegate authority and provide resources within the organization.
Note 2 to entry: it the scope of the management system (3.5.3) covers only part of an organization, then top management refers to those who direct and control that part of the organization.
Note 3 to entry: This constitutes one of the common terms and core definitions for ISO management system standards given in Annex SL of the Consolidated ISO Supplement to the lSO/1EC Directives, Part 1.
3.1.2 quality management system consultant person who assists the organization (3.2.1) on quality management system realizatIon (3.4.3). giving advice or Information (3.8.2)
Note 1 to entry: The quality management system consultant can also assist in realizing parts of a quality management system (3.5.4).
Note 2 to entry: ISO 10019:2005 provides guidance on how to distinguish a competent quality management system consultant from one who is not competent.
ISOURCE: ISO 10019:2005, 3.2, modifiedj
3.1.3 lnvotvement taking part in an activity, event or situation
3.1.4 engagement Involvement (3.1.3) in, and contribution to, activities to achieve shared objectives (3.7.1)
3.1.5 configuration authority configuration control board dispositioning authority person or a group of persons with assigned responsibility and authority to make decisions on the configuration (3.10.6)
3.2 Terms related to organization
3.2.1 organization person or group of people that has its own functions With responsibilities, authorities and relationships to achieve its objectIves (3.7.1)
Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm, enterprise, authority, partnership, associatIon (3.2.8), charity or institution, or part or combination thereof, whether incorporated or not, public or private. Note 2 to entry: This constitutes one of the common terms and core definitions for ISO management system standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1. The original definition has been modified by modifying Note 1 to entry.
3.2.2 context of the organization combination of internal and external issues that can have an effect on an organizations (3.2.1) approach to developlng and achieving itsobjectives (3.7.1) Note 1 to entry: The organization’s objectives can be related to its products (3.7.6) and services (3.7.7), investments and behaviour towards its interested parties (3.2.3).
Note 2 to entry: The concept of context of the organization is equally applicable to not-for-profit or public service organizations as it is to those seeking profits.
Note 3 to entry: In English, this concept is often referred to by other terms such as business environment”. organizational environment’ or ecosystem of an Organization”.
Note 4 to entry: Understanding the Infrastructure (3.5.2) can help to define the context of the organization.ISO 9000 pdf download.