ISO 10003-2018 pdf free.Quality management一Customer satisfaction一Guidelines for dispute resol lution external to organizations Management de la qualite一Satisfaction du client一Lignes directrices relatives a la resolution externe de conflits aux organismes. association <customer satisfaction> organization (3.J.2) consisting of member organizations or persons [SOURCE: 150 9000:2015, 3.2.8] 3.2 complainant person, organization (3112) or their representative, making a complaint (3.3) Note I to entry: In this document, customers (34) who refer their complaints to a provider in the first instance are also considered to be ‘compIainants.[SOURCE: ISO 10001:2018, 3.2, modified — Note Ito entry has been added.] 3.3 complaint <customer satisfaction> expression of dissatisfaction made to an organization (3.12). related to its product or service, or the complaints-handling process itself, where a response or resolution is explicitly or implicitly expected Note ito entry: Complaints can be made in relation to other processes where the organization interacts with the customer (14). Note 2 to entry: Complaints can be made directly or indirectly to the organization.[SOURCE: 150 9000:2015, 3.9.3, modified — Notes 1 and 2 to entry have been added.1 3.4 customer person or organization (3.12) that could or does receive a product or a service that is intended for or required by this person or…