ISO/TR 44000-2019 pdf free.Principles for successful collaborative business relationship management.
This document introduces twelve collaborative relationship management principles. ISO 44001 and related ISO collaborative management standards are based on the understanding and acknowledgement of these principles.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 44001, Collaborative business relationship management systems — Requirements and framework
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 44001 apply.
ISO and IEC maintain terminological databases for use in standardization at the lollowing addresses:
— ISO Online browsing platform: available at https://www.iso.org/ohp
— IEC Electropedia: available at http://www.electropcdia.org/
4 Relationship management
Statement: A formalized process to manage and sustain collaborative relationships underpins their success.
Rationale: To be sustainable over time, a collaborative relationship needs to be based on systems and processes, whether internal or jointly developed, together with a continued focus on monitoring and developing competence and behaviours.
Key benefits: Collaborative relationships that are based solely on personal relationships, although important, are vulnerable where personnel may change over time. Documenting the process as agreed with partners ensures that leadership changes do not weaken the relationship. Furthermore, those joining the operation over time have a clear perspective on the way the relationship is to be managed, and the expectations of the parties involved.
5 Visions and values
Statement: The visions and values of organizations wanting to work together will have an impact on the effectiveness of the collaboration.
Rationale: Operating a collaborative business relationship will inevitably involve the reputation, ethics and culture of partner organizations. As each party considers the value of a collaborative relationship,the profile of the organization and potential compatibility with partners will be a key factor in establishing and aligning their capabilities and joint performance.
The nature of the relationship between partner organizations will be influenced by each party’s perceptions of the other in terms of the level of effective engagement and the perceived risks and opportunities created through a more integrated relationship. This in turn will likely have a direct impact on the behaviours of the individuals involved in the collaborative venture.
Key benefits: The degree of alignment of vision and values provides guidance to stakeholders on behaviours and decisions that facilitate collaboration over and above metrics, governance and management oversight. The result is smoother operations, faster achievement of goals and higher performance.
6 Business objectives
Statement: Only when drivers for collaboration support the business objectives of each partner organization will a collaborative relationship make sense.
Rationale: Collaborative relationships can significantly enhance competitive advantage and create expanded value propositions. Such approaches will require effort and resources to achieve the desired goals and objectives of each of the partners. As such, there should be clearly defined business drivers where such investment is validated, warranted and sustainable. Implementing a collaborative relationship may require individuals and functions within organizations to undertake changes to their normal operating practices, which need to be ratified against a robust business case where collaboration is deemed fundamental to the successful achievement of the business objectives.
Key benefits: Ensuring that each partner’s objectives can be achieved through the relationship will support continued effective engagement at both organizational and individual levels to sustain mutual benefit. Objectives that are clear and commonly understood across the organization engender a more efficient focus at all levels.
7 Collaborative leadership
Statement: Senior leadership responsibility and operational leadership accountability is crucial to underpin successful collaborative relationships.
Rationale: In a collaborative relationship, the more traditional command and control models of leadership would be inappropriate. Collaborative leaders embrace influence models, consensus building, leading by example and forging alignment to a shared vision. Senior management support and guidance is a crucial success factor since it creates an environment where people can work in a collaborative style.
Key benefits: The appointment of an appropriate senior executive responsible for collaborative business relationships ensures high level support in terms of oversight management and resource allocation. Their visible participation provides both focus and confidence for those directly involved in any collaboration, which in turn fosters the appropriate behaviours at all levels. It is equally important to ensure that partners have a similar level of engagement through their senior management.ISO/TR 44000 pdf download.