ISO 14063-2020 pdf free.Environmental management – Environmental communication一 Guidelines and examples.
This document gives guidelines to organizations for general principles, policy, strategy and activities relating to both internal and external environmental communication. It uses proven and well-established approaches for communication, adapted to the specific conditions that exist in environmental communication.
It is applicable to all organizations regardless of their size, type, location, structure, activities, products and services, and whether or not they have an environmental management system in place.
It can be used in combination with any of the ISO 14000 family of standards, or on its own. NOTE 1 A reference table to the ISO 14000 family is provided in Annex A.
NOTE 2 ISO 14020, ISO 14021, ISO 14024, ISO 14025 and ISO 14026 provide specific environmental communication tools and guidance relating to product labels and declarations.
2 Normative references
‘I’here are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp
— IEC Electropedia: available at http://www.electropedia.org/
3.1 environmental communication
process that an organization (14) conducts to provide and obtain information, and to engage in dialogue with internal and external interested parties (3,5) to encourage a shared understanding on environmental issues, aspects and performance
3.2 environmental communication policy
overall intentions and directions of an organization (14) related to its environmental communication (11) as formally expressed by top management
Note 1 to entry: The environmental communication policy can be a separate policy or part of other policies within the organization.
3.3 environmental communication strategy
organization’s (14) framework for implementing its environmental communication policy (12) and for the setting of environmental communication objectives (31)
4 Principles of environmental communication
4.1 General
These principles of environmental communication are for organizations to apply, taking into account the identification of interested parties and their needs and expectations.
4.2 Principles
4.2.1 Transparency
The processes, procedures, methods, data sources and assumptions used in environmental communication are available to all interested parties, taking account of the confidentiality of information as required. Interested parties are informed of their role in environmental communication.
4.2.2 Appropriateness
The information provided in environmental communication is relevant to interested parties, using formats, language and media that meet their interests and needs, enabling them to participate fully. The communication takes into account diversity, inclusion and gender of the interested parties.
4.2.3 Credibility
Environmental communication is conducted in an honest and fair manner. Information is provided that is truthful, accurate, substantive and not misleading to interested parties. Information and data are developed using recognized and reproducible methods and indicators.
Environmental communication is open to the needs of interested parties. Queries and concerns of interested parties are responded to in a full and timely manner. Interested parties are aware of how their queries and concerns have been addressed.
Given that the use of social media provides instantaneous communication, the speed in which queries are posted and responded to is controlled.
4.2.4 Clarity
Environmental communication approaches and language are understandable to interested parties to minimize ambiguity.ISO 14063 pdf download.
Tags: Environmental management
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